Stockell Healthcare Revenue Cycle Management Systems

Collections and Payments Management

The InsightCS® Collection and Payments software system provides a host of tightly integrated collections and payments management capabilities including:

Management of patient’s interim billings
On-line tickler file system for collectors
Every key event that occurs in Collection system creates an on-line audit trail
User defined collection steps to be established for an unlimited number of payers
User defined ‘actions’ to occur at key intervals during the collection process including:

Automatic production of Patient Statements & Collection Letters
Automated actions for scheduled phone calls to Guarantor and/or Payers
On-line process to checks for Payments received and payer responsibility updates
On-line notification when an action is due

Capture of collector activities for reporting productivity
Collector activity schedule sorting in multiple ways including by dollar balance range
Exception reporting for accounts that have arrived at milestone steps, been placed on hold, or have been manually flagged for review
On-line Bad Debt query tool to search, analyze and select bad debt candidates based upon current balance range, payer code, days since last financial activity, etc.

Automated Workflow

Efficient, single screen collection processes via automated Collection workflow
Paperless, on line collection
Automatic routing of claims follow-up needed, self pay notices, and denials to collector's workflow schedule via user defined cycling parameters
Ability to instantly change visit or claim collection status, view associated images, and look up detail, notes and prior collection activity
Future collection action scheduling for such items as letters, statements, and phone calls
Quick, easy creation of worklists to identify follow-up items to reduce or eliminate oversight
Ability to establish pre-determined performance indicators providing users with total collection effort flexibility