Client Service Center
Stockell Healthcare’s Client Service Center support analysts are experienced, well-trained professionals. They are ready to assist clients 24 hours a day, seven days a week, either by telephone or email. A complementary Client Support Website also helps to further ensure the success of all InsightCS® clients.
When a client contacts our Client Service Center, if a support analyst is not immediately available, we employ a three-level paging system that guarantees all telephone calls are returned within two hours or less – the client speaks with a real person, not an automated attendant. In addition, we utilize an immediate notice email system which allows clients to contact us on non-critical or time-sensitive requests which can be addressed by the end of the next business day.
Stockell Healthcare support analysts are equipped to handle almost every client request remotely. However, if a situation needs on-site attention, we will travel to our client's location. Some of the services provided by the Client Service Center and website include...
Working With Us is Easy
When a call comes into the Client Service Center, it is immediately assigned a number that is used for tracking and future reference. Most requests can be resolved immediately, while others may take a day or more. A dedicated support analyst works with each client until his or her request is resolved.
This expedites service and improves communication by eliminating the need to educate multiple service personnel. In addition, InsightCS® clients can follow the status of their request by visiting the Client Service Center website's CRM case reports.